I still haven’t received my order. What to do?

The estimated delivery times shown on our website are only estimates based on our experience in shipping products to various countries. So please allow a bit more time for your order to get delivered, especially if you ordered during the holiday rush. Factors that could delay delivery times include:

What if my order gets lost or damaged in the post?

We know how frustrating it is when something doesn’t arrive when expected. Don’t worry, we’ve got you covered! As long as you entered your shipping address correctly, we’ll be happy to send you a complimentary replacement. If the product arrives damaged, send us some photos and your order reference number, and we’ll happily replace it.

I’m really unhappy with my order. What to do?

If, for any reason, you’re not satisfied with our product, please let us know. We strive to provide top-quality products, so it’s important for us to know how we could improve. Please submit a support ticket with your order number and we’ll get back to you as soon as we can.

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