We’re sorry to hear about that but unfortunately, there’s nothing we can do to help. All BookBildr images are high-resolution and are ready to be used in all our formats. When you upload your own images, it’s your responsibility to make sure they are high-res enough for print and can be used legally.
Some images I uploaded to my book turned out blurry. What to do? Read More »
BookBildr doesn’t ship books – our printing partners handle that. They have contracts with various shipping carriers around the globe. These include both courier and regular post carriers. If there is a tracking number available from the carrier, it will be included in the shipping confirmation email. Note that tracking numbers can take 1-2 days
Will I receive a tracking number? Read More »
The majority of the orders we receive go directly to our print partners. We do not proofread books unless you purchase the proofreading service before submitting your order. Because expenses are involved, we can’t stop orders that are already in production but if you submit a support ticket within an hour of submitting your order, we
Can I update my book after placing an order? Read More »
The estimated delivery times shown on our website are only estimates based on our experience in shipping products to various countries. So please allow a bit more time for your order to get delivered, especially if you ordered during the holiday rush. Factors that could delay delivery times include:
I still haven’t received my order. What to do? Read More »
We know how frustrating it is when something doesn’t arrive when expected. Don’t worry, we’ve got you covered! As long as you entered your shipping address correctly, we’ll be happy to send you a complimentary replacement. If the product arrives damaged, send us some photos and your order reference number, and we’ll happily replace it.
What if my order gets lost or damaged in the post? Read More »
If, for any reason, you’re not satisfied with our product, please let us know. We strive to provide top-quality products, so it’s important for us to know how we could improve. Please submit a support ticket with your order number and we’ll get back to you as soon as we can.
I’m really unhappy with my order. What to do? Read More »
When you download a PDF (digital publication), we grant you the right to print it anywhere you’d like and sell the book if you’d like. We’ve added the fees for those rights to the price. If you want to create lots of PDFs, check out BookBildr for Education. The Personal account makes that possible for only
Why does a PDF download cost almost as much as a printed book? Read More »
No, sorry. It’s a digital download, which you can’t give back or complain about the quality – it was you who made the book, after all. PDF downloads are strictly non-refundable. However, if there’s an obvious problem with the file, like broken images, damaged text or even typos, we’ll help you to fix them.
Can you refund me my purchase of a PDF? I don’t want it anymore. Read More »
