If there is a print quality issue or your book got damaged in the post, please open a ticket, describe the problem, and include some photos. If we determine a manufacturing defect or the post is responsible for damage, we will provide a reprint with express shipping. In some cases, when the printing facility determines […]
My book arrived faulty. What to do? Read More »
Depending on the binding options and your book’s interior, BookBildr books can be printed on the following paper: Coated 80# white (recommended): Ultra-smooth, high-opacity bright white paper that works great for picture books, photo books, and other books with lots of images. Uncoated 60# white: cost-effective and versatile paper that works well for books where
What are the paper and cover options on BookBildr? Read More »
BookBildr’s printing partners offer four types of color options. Here are some details that will help you choose the best color printing option for your book project: Premium color: this is the color option we recommend for picture books and photo books, especially if you have images covering the whole page. Premium color is ideal
How do I choose the best color option for printing my book? Read More »
Our estimated manufacturing timeline is 5-7 business days outside the peak seasons, which are the winter holidays and the back-to-school season. During the high season, manufacturing delays are possible. Please note that the weekend and national holidays don’t count towards business days and that these times are only estimates.
When can I expect my order to be shipped? Read More »
Unfortunately, it’s impossible for us to change the shipping method after you place your order. That’s why we recommend having a look at all the shipping methods offered for your location before ordering using the “Shipping” drop-down menu and select the option that suits you best.
Can I upgrade shipping after placing my order? Read More »
AI credit purchases are non-refundable because once the purchase is made, we can’t take the credits away from your account. That’s why we made it possible for you to generate 5 AI images for free per month. Please take this into consideration before you purchase AI credits and pay only if you’re satisfied with the
Can I get a refund for AI credits? I’m not going to use them. Read More »
You can select “Express shipping” during checkout. However, keep in mind that we don’t offer rush printing. Your book will still take 5-7 business days to get printed.
Can I expedite printing and shipping? Read More »
After you place your order, you have 3 hours to contact us and update the print files. Because expenses are involved, we can’t stop orders that are already in production but if you submit a support ticket within 3 hours of submitting your order, we might still be able to pause it and let you make the alterations.
Can I edit the book after placing the order? Read More »
We’re sorry to hear about that but unfortunately, there’s nothing we can do to help. All BookBildr images are high-resolution and are ready to be used in all our formats. When you upload your own images, it’s your responsibility to make sure they are high-res enough for print and can be used legally.
Some images I uploaded to my book turned out blurry. What to do? Read More »
BookBildr doesn’t ship books – our printing partners handle that. They have contracts with various shipping carriers around the globe. These include both courier and regular post carriers. If there is a tracking number available from the carrier, it will be included in the shipping confirmation email. Note that tracking numbers can take 1-2 days
Will I receive a tracking number? Read More »
