Unfortunately, it’s impossible for us to change the shipping method after you place your order. That’s why we recommend having a look at all the shipping methods offered for your location before ordering using the “Shipping” drop-down menu and select the option that suits you best.
AI credit purchases are non-refundable because once the purchase is made, we can’t take the credits away from your account. That’s why we made it possible for you to generate 5 AI images for free per month. Please take this into consideration before you purchase AI credits and pay only if you’re satisfied with the …
Can I get a refund for AI credits? I’m not going to use them. Read More »
You can select “Express shipping” during checkout. However, keep in mind that we don’t offer rush printing. Your book will still take 5-7 business days to get printed.
After you place your order, you have 3 hours to contact us and update the print files. Because expenses are involved, we can’t stop orders that are already in production but if you submit a support ticket within 3 hours of submitting your order, we might still be able to pause it and let you make the alterations. …
We’re sorry to hear about that but unfortunately, there’s nothing we can do to help. All BookBildr images are high-resolution and are ready to be used in all our formats. When you upload your own images, it’s your responsibility to make sure they are high-res enough for print and can be used legally.
BookBildr doesn’t ship books – our printing partners handle that. They have contracts with various shipping carriers around the globe. These include both courier and regular post carriers. If there is a tracking number available from the carrier, it will be included in the shipping confirmation email. Note that tracking numbers can take 1-2 days …
The majority of the orders we receive go directly to our print partners. We do not proofread books unless you purchase the proofreading service before submitting your order. Because expenses are involved, we can’t stop orders that are already in production but if you submit a support ticket within an hour of submitting your order, we …
The estimated delivery times shown on our website are only estimates based on our experience in shipping products to various countries. So please allow a bit more time for your order to get delivered, especially if you ordered during the holiday rush. Factors that could delay delivery times include:
We know how frustrating it is when something doesn’t arrive when expected. Don’t worry, we’ve got you covered! As long as you entered your shipping address correctly, we’ll be happy to send you a complimentary replacement. If the product arrives damaged, send us some photos and your order reference number, and we’ll happily replace it.
If, for any reason, you’re not satisfied with our product, please let us know. We strive to provide top-quality products, so it’s important for us to know how we could improve. Please submit a support ticket with your order number and we’ll get back to you as soon as we can.
